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Refund and Cancellation Policy
Effective Date: 1.4.2024
Welcome to Paradiseaudiophile! This Refund and Cancellation Policy outlines the conditions under which refunds and cancellations are accepted for purchases of preowned audio CDs and vinyl records.
1. Refunds
Eligibility for Refunds
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Due to the nature of preowned items, all sales are final unless the item received is significantly not as described.
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To be eligible for a refund, you must contact us within 2 days of receiving your order.
Requesting a Refund
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To request a refund, please email us at paradiseaudiophile@gmail.com with your order number and a description of the issue.
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We may request photos or other evidence of the issue to process your refund request.
Refund Process
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Once your refund request is approved, you will receive instructions on how to return the item.
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The item must be returned in the same condition as received, including any packaging.
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Upon receiving and inspecting the returned item, we will process your refund within 7 days.
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Refunds will be issued to the original payment method used for the purchase.
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Shipping costs are non-refundable, and return shipping costs are the responsibility of the customer unless the item received was significantly not as described.
2. Cancellations
Order Cancellations
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You may cancel your order within 24 hours of placing it for a full refund.
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To cancel an order, please contact us immediately at paradiseaudiophile@gmail.com with your order number.
Post-Processing Cancellations
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Once your order has been processed and shipped, it cannot be canceled.
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If you still wish to cancel the order after it has been shipped, please refer to our refund policy.
3. Non-Refundable Items
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The following items are not eligible for refunds:
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Items that have been opened, used, or damaged by the customer.
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Items purchased as part of a sale or promotion.
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4. Defective or Damaged Items
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If you receive a defective or damaged item, please contact us within 2 days of receiving your order.
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We will provide instructions on how to return the defective or damaged item and process a refund or replacement as per your preference.
5. Exchanges
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We do not offer exchanges due to the unique nature of our inventory. If you are unhappy with an item, please follow the refund process outlined above.
6. Contact Us
If you have any questions or concerns about our refund and cancellation policy, please contact us at:
Paradiseaudiophile
28 Cross Road, Chennai 600 081
Cell: 0091 75400 56311